Shipping policy

The Gardentub is delivered to your home by our transporter. Our transporter delivers to the first obstacle, such as a front door, a kerb that is too high or a gravel path. The Gardentub is delivered packed in a box on a pallet to ensure quality and safety during transport.

The Gardentub can be deliverd within 5 working days of ordering. Once your order has been processed,we will contact you by telephone to arrange a suitable delivery date. This applies to customers in both the Netherlands and Belgium. We aim to offer you a flexible and personalised delivery service.

For customers from the Netherlands and Belgium, we always contact the end customer by telephone. We do this to agree on a delivery date that suits you best. It is therefore important that you provide a telephone number where you can be easily reached when placing your order.

Our transporter delivers on working days between 9:00 and 16:00. Our transporter calls half an hour before arrival.

Upon delivery, we ask you to check the Gardentub and its packaging for any damage. Should you notice any damage, please take a photo (of packaging and damage) and report it to us immediately and then contact our customer service team as soon as possible so that we can offer an appropriate solution.

If you have any questions about your delivery or encounter any problems, please contact our customer service team, you can do so by sending an email to info@gardentub.com. We are ready to help you and make sure you are completely satisfied with your purchase and the delivery of your Gardentub.